Introduction
Data sharing is a service that allows customers to share data with their Virgin Mobile family and friends numbers, with the ability to manage the data sharing pool through the app.
Requirements to Share Data/Receive Shared Data
Both parent “number will share data” and child “family/friends numbers will receive shared data” must be active with an activate digital plan
How can customers start Sharing Data?
- The parent opens the Virgin Mobile app and logs in with the number that will share data.
- From the dashboard, tap More > Data Sharing.
- Tap Add Member and enter the Virgin Mobile number of the family member or friend.
- Select the amount of data to share with this member (up to 20GB per member).
- Tap Confirm. The shared data is deducted from the parent plan and is available to the child number immediately, and the child receives an SMS and an app notification.
From the same Data Sharing screen the parent can see each member’s usage, increase the shared amount or stop sharing with any member.
Data Sharing will be Stopped if
- The parenting plan was switched to PAYG or a non-eligible plan.
- The parenting plan wasn’t renewed.
- Parent plan fully consumed
- Parent number stopped the data sharing with child number.
FAQs
Can parents share minutes?
No, the service is only to share data.
What happens if a child’s plan expires before the parent plans?
Child number can continue using shared data until the next renewal of the parenting plan
What happens to parent shared data when the plan got expired?
The shared data will be expired and will not be transferred to the next month’s plan.
How many numbers can parents share data with?
Parent numbers can share data with only (5) members, either friends or family to enjoy the data-sharing service.
What is the maximum data amount that can parent share per member?
Parents can share a maximum of 20GB per member.
Will the child be able to use shared data if the parenting plan has not been renewed?
No the child will not be able to use the shared data until the parent renews the plan again.
What if the child used the full shared data?
A child can ask for more data through the app where a notification will be displayed to the parent to accept or reject only if:
-Shared data limit has not been reached and the parent is still having GB left to be shredded.
Can the parent upgrade/increase the amount of shared data with a child?
Yes, and the child will receive it on the spot.
Can the child share the received data with another number?
No. Shared data can only be used by the child number and cannot be shared again.
What happens when the parent stops sharing with a child?
The child immediately loses access to the remaining shared data, and the parent can add a different member in the free slot.
Can a number without a digital plan receive shared data?
No. Both numbers must be Virgin Mobile numbers with an active digital plan; PAYG-only lines and numbers from other operators cannot receive shared data.
Terms and Condition
- The service is available only between Virgin Mobile numbers with an active digital plan.
- A parent can share data with a maximum of 5 members at the same time.
- The maximum shared amount is 20GB per member per parent plan cycle.
- Shared data is deducted from the parent plan data at the moment it is shared.
- Shared data expires on the parent plan renewal date and is not carried forward.
- Only data can be shared; minutes and SMS cannot be shared.
- Shared data can be used inside Saudi Arabia only and cannot be used while roaming.
Complaint TKT
Raise a Complaint TKT in Zammad when:
- The parent shared data successfully but the child did not receive it after 30 minutes.
- Data was deducted from the parent plan but the sharing failed.
- The Data Sharing screen does not load or shows an error after the app was updated and reinstalled.
| Group | Digital Channels – App Support |
|---|---|
| Category | Services |
| Sub-Category | Data Sharing |
| Required Information | Parent and child numbers, amount of data shared, date and time, screenshot of the error, app version and device model |
| SLA | 48 hours |
Call Reason
| Call Reason 1 | Call Reason 2 | Call Reason 3 |
|---|---|---|
| Inquiry | Services | Data Sharing |
| Request | Services | Data Sharing – Activation |
| Complaint | Services | Data Sharing – Not Working |