Introduction
Flex Bundles are short-term prepaid bundles with flexible validity of 7, 14 or 30 days. They are designed mainly for visitors to the Kingdom (tourist, Umrah, Hajj and business visas) and for residents who need a temporary or secondary line. The customer buys a bundle only when needed; there is no long plan and no auto-renewal unless the customer turns it on.
Each Flex Bundle includes data, local minutes and, on the larger bundles, international minutes, so visitors can call home without buying a separate pack.
Flex Bundles
| Bundle | Data | Local Minutes | International Minutes | Price (incl. VAT) | Validity |
|---|---|---|---|---|---|
| Flex 35 | 5 GB | 50 | – | 35 SAR | 7 Days |
| Flex 60 | 15 GB | 100 | 20 | 60 SAR | 14 Days |
| Flex 99 | 40 GB | 300 | 50 | 99 SAR | 30 Days |
| Flex 149 | Unlimited | 500 | 100 | 149 SAR | 30 Days |
International minutes cover calls to the GCC, Egypt, Jordan, India, Pakistan, Bangladesh, Indonesia and the Philippines.
Eligibility
- Visitors: Valid passport with an entry visa (border number); fingerprint verification at the store.
- Residents and citizens: Iqama or Saudi National ID, verified through Nafath or fingerprint.
- Visitor lines are limited by CST rules to the visa validity period.
How to Activate?
- New visitor line: Visit a Virgin Mobile store or an authorised dealer with the passport, choose a Flex Bundle and complete fingerprint registration.
- Existing line: Virgin Mobile app > Plans > Flex Bundles > select the bundle > Pay.
- USSD: Dial *100#, choose Flex Bundles and follow the menu; the price is deducted from the wallet.
Renewal and Expiry
- Flex Bundles do not renew automatically by default; the customer can buy the same or a different bundle at any time.
- Auto-renewal can be turned on from Virgin Mobile app > Plans > Manage.
- Buying a new bundle before expiry replaces the current one; remaining allowances are not carried over.
- After expiry the line can still receive calls and use PAYG rates if the wallet has balance.
Terms and Conditions
- Prices include 15% VAT.
- Allowances are valid only inside Saudi Arabia; roaming is not included.
- Out-of-bundle usage is charged at 0.45 SAR per local minute and 0.2 SAR per MB.
- Unlimited data is subject to the fair usage policy.
- Visitor lines are deactivated when the visa expires, in line with CST regulations.
FAQs
I am coming for Umrah for 10 days. Which bundle suits me?
Flex 60 covers 14 days with 15 GB and 20 international minutes.
Can I buy a Flex Bundle without a Saudi ID?
Yes. Visitors register with their passport and fingerprint at a store.
Can I use the bundle while travelling to another country?
No. Flex allowances work only in Saudi Arabia; buy a roaming package for travel.
Will the bundle renew automatically?
Only if auto-renewal is turned on in the app.
Complaint TKT
Raise a ticket when a Flex Bundle was paid for but not activated, international minutes are not working to a covered country, or a visitor line was deactivated before the visa expiry date.
| Group | Back Office – Billing & Plans |
|---|---|
| Category | Plans |
| Sub-Category | Flex Bundle – Activation / Allowance Issue |
| Required Information | Mobile number, bundle name, purchase date and amount, passport or ID number, visa expiry date (for visitors) and the affected destination number |
| SLA | 24 hours |
Call Reason
| Call Reason 1 | Call Reason 2 | Call Reason 3 |
|---|---|---|
| Inquiry | Plans | Flex Bundle |
| Request | Plans | Flex Bundle – Activation |
| Complaint | Plans | Flex Bundle – Not Activated |